FAQs
1. When should I order my invitations?
We always recommend to order in advance. At a minimum, we advise that you get in touch at least 6-8 months before your wedding. As soon as you have arranged details, contact us at your earliest convenience so we can secure you a spot within our schedule. We need to allow enough time for the design stage, printing and shipping, so the earlier you secure your spot, the better.
2. How many invitations should I order?
We recommend you start by creating a document in Excel with a list of your guests - then you will be able to see how many guests you have and how many will fit onto the same invitation. Generally speaking you will need around two thirds of your guest list, but we strongly recommend to factor in an additional 10 for keepsake and last-minute guests. The cost to print an extra 10 to your current order is significantly lower compared to the cost of ordering only 20 in a new order due to high set up costs.
3. What if I need to amend my invitation count?
Unfortunately, once your order has reached the production stage, we cannot reduce or add to the quantity. For this reason, it is important that you are certain on the quantity ordered.
4. How long will the design process take?
We will then be in touch via email within 3 business days with a digital design proof. It is important to consider that design revisions and delay in responses and feedback will also delay the process.
5. Can I change the design I ordered to another Paperlia collection?
We need to create a new artwork proof and we will charge a re-design fee of $50 which is payable prior to starting work on the second option.
We will then be in touch via email within 3 business days with a digital design proof. It is important to consider that design revisions and delay in responses and feedback will also delay the process.
5. Can I change the design I ordered to another Paperlia collection?
We need to create a new artwork proof and we will charge a re-design fee of $50 which is payable prior to starting work on the second option.
6. Do you accept order lower than 50 invitation cards?
Yes, we accept colour printing and white ink printing starts from 20pcs. For letterpress and foil press, the minimum quantity is 50pcs.
7. How long will printing take?
Slightly overestimated timeframes (so we don’t disappoint):
Digital printing & white ink : 10 business days + shipping
Letterpress & foil press: 15-20 business days + shipping
Slightly overestimated timeframes (so we don’t disappoint):
Digital printing & white ink : 10 business days + shipping
Letterpress & foil press: 15-20 business days + shipping
Bespoke orders generally take longer depending on what’s required. Time spent awaiting wording / revisions / approval may affect these timeframes
8. I need my order ASAP! Can my order be rushed?
Please get in touch as soon as possible and we will endeavour to prioritise your order depending on capacity at the time. If this is confirmed possible, a 35% extra rush order fee will incur.
9. Can you assembly the invitations and other stationery for me?
In order to keep the costs down for you and to ensure your cards come in pristine condition, all of our stationery is shipped flat. We do not offer assembly service at the moment.
Please get in touch as soon as possible and we will endeavour to prioritise your order depending on capacity at the time. If this is confirmed possible, a 35% extra rush order fee will incur.
9. Can you assembly the invitations and other stationery for me?
In order to keep the costs down for you and to ensure your cards come in pristine condition, all of our stationery is shipped flat. We do not offer assembly service at the moment.
10. Can you create bespoke wedding suites?
We offer custom experiences for the couple who’d love their stationery specifically tailored to them. This is also not limited to wedding invitations. We can create invitations to suit any type of event, such as engagements, bridal showers, baby shower, christenings, etc.
This process is generally lengthier due to its tailored nature and we only take a few custom orders per month depending on availability. Please visit our bespoke page to contact us and check if our schedule allows us to accommodate your request.
We offer custom experiences for the couple who’d love their stationery specifically tailored to them. This is also not limited to wedding invitations. We can create invitations to suit any type of event, such as engagements, bridal showers, baby shower, christenings, etc.
This process is generally lengthier due to its tailored nature and we only take a few custom orders per month depending on availability. Please visit our bespoke page to contact us and check if our schedule allows us to accommodate your request.
11. Can I pick a design from your semi-custom collection for my engagement?
Of course! All semi-custom designs are versatile and can be altered to suit invitations for any type of event such as engagements, bridal showers, christenings, etc.
Of course! All semi-custom designs are versatile and can be altered to suit invitations for any type of event such as engagements, bridal showers, christenings, etc.
12. Can I return my order and receive a refund?
Due to the custom nature of our services, we are unable to accept refunds, exchanges or cancellations. You will have the opportunity to confirm wording when digital proofs are sent through. Please carefully ensure everything is correct before we start printing.
Due to the custom nature of our services, we are unable to accept refunds, exchanges or cancellations. You will have the opportunity to confirm wording when digital proofs are sent through. Please carefully ensure everything is correct before we start printing.
If there is an error on Paperlia’s end, please get in touch to discuss the reprint process.
If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint.
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